CONCURRENT SESSIONS
Business Practices
Experience a deep portfolio of education that offers simplified solutions that work for you and your business.
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Get Your Head Straight: Achieve Breakthrough Professionalism
Community association managers must set high expectations of professionalism within an organization and with the boards and associations they serve. Discover how to raise the bar on professionalism, set a higher standard, and be recognized as a trusted advisor. Topics include tips for creating an environment where professionals can flourish, setting standards of communication, and enriching client relationships.
Millennials: The New Face of Community Management
As millennials enter the workforce and baby boomers retire from the community association management industry, we need to learn what they expect from community association management companies and managers. Find out how to attract and retain top millennial talent, navigate generational differences, and anticipate changes to our industry.
Technology: How to Meet Homeowner Expectations
New technology trends like increased social media, mobile payments, the Internet of Things (IoT), are revolutionizing how management companies and association boards conduct business. Explore new ways to get ahead of technology that impacts the evolution of homeowner expectations and how to meet their needs.
Lawful but Awful: Troubleshooting Negative Reactions to Common Community Topics
In this session, you’ll review common mistakes that community association managers and boards make that attract negative public media attention to learn why it’s important to think twice before taking action. Topics include Fair Housing Act compliance and other accommodation requests, social media posts, and conflict resolution.
How to Keep Legal Fees Down & Property Values Up
Discover the best ways community association managers can work with association boards and attorneys to manage and maintain low legal costs while keeping community residents and homeowners satisfied with property values. You’ll hear from knowledgeable experts on the latest cost-saving methods and tried and true solutions.
Stress Fractures: Rebuilding Financial & Structural Stability
Discover what community association board members and managers can do to rebuild communities impacted by the 2008 housing recession. Learn how to combat financial and structural challenges like deferred maintenance, assessment collection, and construction defects, and how to develop preventative resources in the event of another crisis.
Conflict Resolution: Dealing with Difficult Homeowners
Join an interactive session to examine conflict resolution and how to deal with difficult homeowners. Through real-life accounts, you’ll learn advanced strategies that help you avoid conflict, tips for handling conflict, and advice on identifying and addressing different types of difficult personalities in a conflict situation.
Make a Difference: Inspiring Positive Community Transformations
In today’s world, organizations and communities must improve, innovate, adapt, advance, and transform to remain vital and successful. Gain insight on the art, science, and best practices for any change initiative—whether you’re reorganizing your workforce or proposing a special assessment.
Securing Adequate Community Association Reserves
Most community association governing documents require a board to set aside “adequate” reserves—but how much is enough? Learn the definition of adequate reserves, how to determine the amount of reserves required for your community, and get clarity on common misconceptions about reserve calculation methods.
Reinventing the Reserve Study Process
Explore how a group of reserve study professionals reinvented the reserve study process to achieve uniformity of reserve study reports, standardization of calculations, and uniformity of reserve activity. Learn how to adopt a reserve management plan for your community association through the latest tools and processes available.
Key Concepts for Finding, Hiring, Training, and Engaging New Employees
In today’s modern workforce, millennials are leading charge for change. Learn new ways your management company can appeal to a younger generation, accommodate a more fluid workforce, update staffing processes, and promote a desirable place to work.
Professional Follow Through: Promise Only What You Can Deliver
Learn how to keep your workplace promises by setting realistic goals and deliverables for colleagues, supervisors, and clients. Explore new time management and expectation strategies to help you meet deadlines, brainstorm new ideas, increase sales, and collaborate with your team.
Millennials: It’s Not Them, It’s Us
We want to attract, inspire, and retain millennials in our workforce, but our approach may fail to address the most significant issue they face: a dire economic reality. By better understanding a day in the life of a millennial outside of work, we can help increase their professional success.
Attract & Retain Top Talent in Today’s Tech-Driven World
Legacy employment is a thing of the past. Today’s talent is motivated, driven, and unafraid to seize a better opportunity. Learn about community association management trends in recruitment, modern tools to keep talent motivated, and best practices for finding and retaining top performers.
Improving the HOA Narrative
Discover ways to change the negative narrative surrounding the perception of homeowners associations and condominiums, and get suggestions for how you and your community can build a positive image, increase a sense of community, and engender community spirit among homeowners and residents.
The Power of Community Service
It can be difficult to quantify a return on investment for charity and service projects. Learn how to get buy-in and volunteers for charitable events and projects, demonstrate the positive impact of volunteerism on morale, and tips for launching your first company-sponsored service project.
Large-Scale Community Issues
Discover how demographics, income dynamics, and consumer behavior all mean big changes for large-scale communities.
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Investment Concepts: Creating a Financially Secure Future
Learn how to create a funding plan and use assets that can be collateralized, funded, and invested. Explore large-scale manager strategies for borrowing, raising funds, investing, and minimizing tax liability, and learn best practices for financial controls.
Human Resources for Managers: Making Successful Operations Part of Your Future
Best practices in human resources ensure efficiency for seasonal help, food and beverage, unions, and large staffs. Discover solutions for workforce housing issues, staffing needs, and national and local impact on salaries, benefits, and behavior regulation laws.
Security Services: Is a Radar Gun Enough?
Many communities benefit from contract and in-house security services, including vehicle and foot patrols, on-site offices and guard stations, and observe and report activity. Learn how to determine whether to employ armed patrols and how case law and insurance impacts the decision.
Strategic Planning in a Complex World: Enhancing Stakeholder Satisfaction
Strategic planning fulfills an organization’s mission and maintains community value. Explore the role and process of strategic planning and its pitfalls, benefits, and challenges, and how policy governance, collaboration, cooperation, and coordinated efforts create a strategic plan for success.
Earthquakes, Fires, & Mudslides: How to Deal with the Aftermath
Communities that experience natural and man-made disasters deal with digging out, cleaning up, and working with municipalities. Discover ways to tackle the emotional aftermath of managing resident losses and providing access while protecting personal and private property.
Case Study: Operating a Large-Scale, Mixed-Use Community
Examine a case study on a mixed-use community and how businesses and residents support each other’s amenities, customer service, and communication. Learn how each party interweaves lifestyle and commercial interests, with a focus on best practices and unique challenges.
Legal
Review the most important legal decisions affecting community associations in the past year and hear practical methods of dealing with the new case law.
Dates, Times, Location, and Speaker Information Coming Soon!
Lawful but Awful: Troubleshooting Negative Reactions to Common Community Topics
In this session, you’ll review common mistakes that community association managers and boards make that attract negative public media attention to learn why it’s important to think twice before taking action. Topics include Fair Housing Act compliance and other accommodation requests, social media posts, and conflict resolution.
How to Keep Legal Fees Down & Property Values Up
Discover the best ways community association managers can work with association boards and attorneys to manage and maintain low legal costs while keeping community residents and homeowners satisfied with property values. You’ll hear from knowledgeable experts on the latest cost-saving methods and tried-and-true solutions.
Hot Topics and Trends in Community Association Law
Explore current legal trends facing community associations and what managers, board members, and attorneys need to know to help their community association clients navigate sensitive topics. Presented by the College of Community Association Lawyers.
Directors and Officers Insurance: The Good, the Bad, and the Ugly of D&O Claims
Join a panel of insurance experts to learn current trends in the ever-expanding world of directors and officers (D&O) insurance claims. Explore the most common reasons for filing D&O claims and best practices for how community associations handle and recover from them.
Creating & Enforcing Rules: Adopting Regulations that Work
Increased regulations for Fair Housing Act and Americans with Disabilities Act compliance impacts community association rules. Learn how to modify existing rules to comply with recent rulings that address harassment between residents, and the rule-enforcement roles that managers and association boards must play to keep community harmony.
Conflict Resolution: Dealing with Difficult Homeowners
Join an interactive session to examine conflict resolution and how to deal with difficult homeowners. Through real-life accounts, you’ll learn advanced strategies that help you avoid conflict, tips for handling conflict, and advice on identifying and addressing different types of difficult personalities in a conflict situation.
Securing Adequate Community Association Reserves
Most community association governing documents require a board to set aside “adequate” reserves—but how much is enough? Learn the definition of adequate reserves, how to determine the amount of reserves required for your community, and get clarity on common misconceptions about reserve calculation methods.
Social Media: Community Association Friend or Foe?
As social media usage increases, so do the risks for community associations. Explore how associations are using social media platforms, review common laws governing social media use and association vulnerabilities, and learn strategies and sample policies for social media use in your association.
How to Safely Implement New Association Technology
Learn how new community association technology can help—and hurt—the associations you manage. Explore the latest technology and software trends, how to introduce them safely to your community, and how to avoid misuse and potential association liability.
Navigating Unique Challenges Facing an Aging Resident Population
Aging in place in community association comes with a host of unique considerations and challenges for residents, board members, and managers. Learn how to recognize and navigate specific issues with aging populations from multigenerational perspectives.
Professional Development
Learn the factors that drive organizational success and raise performance in your job, your career, and your company.
Dates, Times, Location, and Speaker Information Coming Soon!
International Standards in Community Association Management
Join community association managers from around the world for a global perspective on management standards. You’ll learn how professional standards measure the level of service in the community association management profession in several countries, the impact of those standards on residents, and how international standards compare to America’s.
Negotiation Strategies: “Getting to Yes” Tips and Insights for Successful Conflict Resolution
Community association managers often must play the role of “mediator” while overseeing other important tasks. Learn how to reduce the time it takes to resolve disputes between neighbors or vendors with proven mediation skills and techniques that help you negotiate with all parties to reach a successful outcome.
Balancing Excellence: How to Measure Successful Management
Harmony and successful collaboration are both key to excelling in the community management profession. Discover how to identify the value of what successful management looks like for you and the communities you oversee, and learn how to gauge and meet each community’s specific management needs.
Conflict Resolution: Dealing with Difficult Homeowners
Join an interactive session to examine conflict resolution and how to deal with difficult homeowners. Through real-life accounts, you’ll learn advanced strategies that help you avoid conflict, tips for handling conflict, and advice on identifying and addressing different types of difficult personalities in a conflict situation.
Crisis Averted: How to Be an Effective Manager
Don’t give in to the squeaky wheel. Learn how to prioritize planning and handling important tasks instead of allowing interruptions to rule your day. Get tips on how to be a more proactive, effective manager, and discover how to implement tools to reduce stress and increase your overall satisfaction at work and at home.
Influential Evolution: Engage, Enrich, and Enhance Your Community’s Culture
All community associations have a distinct culture, which can be influenced by association leaders and managers. Discover the components of a successful community culture, key ideas for changing a culture and defining roles, and fostering positive communication between community members.
Managers: How to Encourage Positive Participation
Every community association experiences challenges from naysayers and negative residents, which can affect relationships within the community. Learn how to utilize your management skills to reduce negativity and encourage positive participation from association residents during board and committee meetings.
Securing Adequate Community Association Reserves
Most community association governing documents require a board to set aside “adequate” reserves—but how much is enough? Learn the definition of adequate reserves, how to determine the amount of reserves required for your community, and get clarity on common misconceptions about reserve calculation methods.
Achieving Your Goals with Effective Task Management
Community management is a whirlwind of customers, communication, and competing priorities. Unlock the mysteries of task management for community association managers and learn concepts you can put into practice immediately to help achieve your goals within your career, your company, and your community.
Rethinking Competition: How to Recruit Staff and Retain Clients
Community association management is competitive, but it takes team collaboration to recruit and retain business leaders. Learn how to leverage your team’s individual and collective talents, how to spot rising stars, and how to train a new generation of leaders with skills that ensure staff and client loyalty.
Navigating Unique Challenges Facing an Aging Resident Population
Aging in place in community association comes with a host of unique considerations and challenges for residents, board members, and managers. Learn how to recognize and navigate specific issues with aging populations from multigenerational perspectives.
Working to Live, Not Living to Work
Learn how to make your job a lifestyle position and create a work environment where you can balance your personal life, achieve personal goals, and have a successful career. Featuring insights from a successful business owner with 36 years of personal experience in work-life balance strategies.
3 Keys for Unlocking Personal and Professional Success
Explore ways to empower your career and excel your productivity to the next level with three proven principles of success. Learn how to renew your sense of purpose and how to overcome challenges in your personal and professional life that hinder achievements.
Public Policy
Hear from top experts on significant regulatory and legislative changes critical to your business and community association.
Dates, Times, Location, and Speaker Information Coming Soon!
Federal and State Legislative Update
Get the latest updates on critical changes to laws and regulations affecting those who govern, live, and work in community associations.
Technology
Get updates and best practices on hot topics like social media and management software for managers, homeowners, and community association leaders.
Dates, Times, Location, and Speaker Information Coming Soon!
Technology: How to Meet Homeowner Expectations
New technology trends like increased social media, mobile payments, and the Internet of Things (IoT) are revolutionizing how management companies and association boards conduct business. Explore new ways to get ahead of technology that impacts the evolution of homeowner expectations and how to meet their needs.
Social Media: Community Association Friend or Foe?
As social media usage increases, so do the risks for community associations. Explore how associations are using social media platforms, review common laws governing social media use and association vulnerabilities, and learn strategies and sample policies for social media use in your association.
How to Safely Implement New Association Technology
Learn how new community association technology can help—and hurt—the associations you manage. Explore the latest technology and software trends, how to introduce them safely to your community, and how to avoid misuse and potential association liability.
Improving the HOA Narrative
Discover ways to change the negative narrative surrounding the perception of homeowners associations and condominiums, and get suggestions for how you and your community can build a positive image, increase a sense of community, and engender community spirit among homeowners and residents.