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Privacy and Legal Policies

Protecting your privacy is important to CAI. We understand the importance our web users place on their personal information. We want you to understand what information we collect and how we use it.

By visiting our website, you are accepting the practices described in this Privacy Policy. Changes to our Privacy Policy will be posted in this statement.


It has come to our attention that you may have received email(s) and/or phone call(s) from a labor union related to Marriott asking for support and implying CAI and/or CAMICB supports the cause. The email is SPAM and deceptive.  Please do not respond and do not click on anything in the email. 

Neither CAI nor CAMICB support or endorse either side of this labor dispute and we are not involved in any manner. Further, we have not directly provided Marriott or the union with your contact information. Neither CAI nor CAM ICB sold your information.

CAI and CAM ICB have engaged our legal counsel and who is drafting a cease and desist letter to the appropriate parties on behalf of our members. Thank you for your patience and understanding.  


When you enter sensitive information via the CAI website, such as a credit card number or personal data, the information is encrypted with industry-standard encryption software—SSL. While on a secure page, including order forms and membership applications, a lock icon displays on your web browser.

Information Collection and Use

CAI collects information in several ways on our website. Personal information is collected when you create an account; sign up for membership; register for a course or event; purchase an item in the bookstore; contact CAI via e-mail through the contact form; post a resume or listing in the Job Market; post a listing in the Service Directory; sign up to receive newsletters; manage your e-mail subscriptions; or post on the Message Board.

Personal information collected in the Job Market and the Message Board is used for the sole purpose of displaying exactly what the user intended to display and is not used by CAI for any other purpose.

Information collected from other areas of the site is used for billing and to fill customer orders. It may be used to contact you regarding your purchase or request. Information on contact preferences is stored in your record and used for membership purchases.

E-mail and postal addresses are occasionally used to contact members to generate volunteer support for the organization or to send surveys to collect data for industry research.

E-mail Communications

Occasionally, CAI will distribute information on products, services, events and special promotions. If you do not wish to receive these communications you may click the "unsubscribe" link at the bottom of the message.  If you have questions, you may contact CAI at (888) 224-4321 (M-F, 9-6:30 ET) or You will be taken off lists within 10 business days of your request.


Cookies are files stored on a user's computer. They are correlated to the particular user but are not linked to any personally identifiable information. CAI uses cookies to maintain log-in information, anonymous traffic data and shopping basket contents. We monitor aggregate visitor data with Google Analytics, which uses cookies to collect anonymous traffic information. You can opt to decline cookies or delete them at your discretion. Web browser "help" files will provide proper instructions. If you choose not to accept cookies, you may not have access to the full benefits of the website. For example, you will not be able to access information in the Members Only section.

Information Sharing

CAI may on occasion provide names and mailing addresses of CAI members to CAI Business Partners so they can share information about their products and services. CAI does NOT release e-mail addresses, phone or fax numbers, or any financial information on these mailing lists. CAI does not release the names and addresses of community association members to management companies. CAI does share member addresses, phone and fax numbers, and e-mail addresses with its chapters, some of which publish membership directories that may contain such information.

CAI uses an outside source for credit card processing. This company does not retain, share, store or use personally identifiable information for any secondary purposes.


This website contains links to other sites. CAI is not responsible for the privacy practices of other sites. When you click on links to other sites, you are leaving This Privacy Policy applies solely to information collected on the CAI website.

Visitors to can rest assured, knowing that your personal information is safe and secure.​