Frequently Asked Questions

General Frequently Asked Questions

• I can't log into my account. What do I do?

  You will need to reset your password for your CAI account:

  • Go to https://www.caionline.org
  • Clicking "Login" in the upper right of the webpage
  • On the CAI login page click on "Forgot your password?" just below the login fields
  • On the "Forgot your password" page, enter your email address and click "Go" to receive a link on how to reset your password

• How do I access invoices and receipts?

  They are available in your CAI account:

  • Go to https://www.caionline.org
  • Login to your CAI account by clicking "Login" in the upper right of the webpage
  • Once logged in, go to “My CAI”
  • In the menu that appears, click “My Orders"
  • In the "My Orders" page you should see any existing orders and can download your invoice or receipt.

• What does CAI do?

  CAI delivers expert-led services that help organizations meet regulatory requirements, improve operational performance, and adopt digital solutions with confidence. Our teams partner closely with clients to support quality, compliance, and business outcomes.

• Which industries does CAI support?

  The Community Associations Institute (CAI) supports the residential community association housing industry—including homeowner associations (HOAs), condominiums, and cooperatives, CAI also supports professional service providers in multiple sectors