Frequently Asked Questions

General Frequently Asked Questions

• I can't log into my account. What do I do?

  You will need to reset your password for your CAI account:

  • Go to https://www.caionline.org
  • Clicking "Login" in the upper right of the webpage
  • On the CAI login page click on "Forgot your password?" just below the login fields
  • On the "Forgot your password" page, enter your email address and click "Go" to receive a link on how to reset your password

• How do I access invoices and receipts?

  They are available in your CAI account:

  • Go to https://www.caionline.org
  • Login to your CAI account by clicking "Login" in the upper right of the webpage
  • Once logged in, go to “My CAI”
  • In the menu that appears, click “My Orders"
  • In the "My Orders" page you should see any existing orders and can download your invoice or receipt.

• What Does CAI Do?

  CAI delivers expert-led services that help organizations meet regulatory requirements, improve operational performance, and adopt digital solutions with confidence. Our teams partner closely with clients to support quality, compliance, and business outcomes.

• Which industries does CAI support?

  CAI works with organizations across regulated and compliance-driven industries, including life sciences, pharmaceutical manufacturing, biotechnology, and other highly regulated sectors.