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On-Demand Webinar
Webinar - Composure through Conflict: How to Quit Taking Things Personally
Are you a community manager or board member struggling to maintain your composure in the face of conflict? Discover how to master the inner game of self-governance and reclaim your peace of mind.Learn More -
On-Demand Webinar
Webinar- Solving for Security: Balancing Technology, Privacy, and Liability
Community association residents, board members, and managers need to tread carefully as they consider security solutions. Emerging technologies can threaten the privacy of residents. Even the perception of security can open up a community association to legal action. What should associations do to minimize liability? What contractual obligations do they have to provide security?Learn More -
On-Demand Webinar
Webinar – Safe and Healthy Communities: Nuances, Opportunities, and Strategies for Managing Fitness Programs
A fitness program is a great way to build value in your community, but it can be difficult to implement and manage in a safe and responsible manner. How can you choose the How to evaluate your current resources and demand to pick the right program. How legal, financial, and insurance considerations could affect your decisions.Learn More
More than 500 on-demand webinars are available and new live webinars are added every month. Continuing education credit for management credentials is available. | 2025 Webinar Sponsor:  |
From Chaos to Collaboration: Making Sense of the Toughest Personalities in Your Community
Why do some individuals create disruption within community associations? Are these behaviors inherent, or are there deeper motivations and misunderstandings at play? This fast-paced, insightful session explores the root causes behind difficult dynamics in volunteer-led communities.
We’ll explore the qualities that build up strong, collaborative leaders — and identify attitudes that may require a new perspective. The session wraps with an engaging review of 12 challenging personality types often found in community settings. We’ll discuss what drives them and review practical tools to reduce friction, foster understanding, and even guide positive change.
This webinar will:
- Explore common misperceptions about leadership roles
- Uncover the behaviors that may unintentionally undermine harmony and reflect on which leadership habits are worth “unlearning”
- Propose actionable strategies for strengthening your community
Presented by Kelly Richardson, Esq., CCAL
Community Conversations Live
Get to the heart of the matter about current news, issues, and trends we have in common. Community Conversations happen quarterly in collaboration with CAI chapters. Each conversation is led by community association leaders and industry experts. Join us and find solutions to create a powerful and positive impact on the community associations we serve.