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Customer Support Representative

Join our team! 
Community Association Managers International Certification Board 

The Community Association Managers International Certification Board (CAMICB) administers the Certified Manager of Community Associations (CMCA®)—The Essential Credential™. We proudly offer professional credentialing and career advancement for more than ​20,000 community association managers worldwide. We’re looking for an organized professional to support critical components of the CMCA credentialing program. 

CAMICB is a reputable, small-staffed organization offering excellent benefits and opportunities to grow professionally and personally. We provide: 

  • ​Hybrid work schedule and flexible hours 
  • Commuter-friendly (metro shuttle accessible and free parking) 
  • Professional development 
  • Tuition reimbursement 
  • 401K, Employer matching and an FSA 
  • Health, vision, and dental insurance 
  • Computer loan assistance 
  • Wellness program 

Are you ready to join a growing team of talented credentialing professionals? Visit www.camicb.org to learn more about us and what makes CAMICB a great workplace. 

Customer Support Representative 
This position provides excellent customer service to all candidates, credential holders, and the public. It is integral to supporting CAMICB in achieving its mission and vision.  

Key Responsibilities  

  • ​Assure delivery of a high level of customer service throughout all facets of the CMCA program 
  • Track and log feedback from incoming calls, e-mails, and voicemails 
  • Assist in providing website and office management support 
  • Coordinate with colleagues to execute communications plans and complete special projects 

Required Skills 

  • ​Excellent written and verbal communication skills 
  • A developed awareness to identify customer needs 
  • Robust word processing and computer skills 
  • Aspiration to build and maintain positive relationships with coworkers, customers, and other stakeholders 
  • Strong planning, organizing, and attention to detail 

Experience 

  • ​​Direct customer service experience strongly preferred  
  • Bachelor’s degree preferred 

Please provide your salary requirements when applying for this position.  Department: Community Association Managers International Certification Board (CAMICB)  Location: Falls Church, VA (flexible workplace possible)  Travel: Not required