Coordinator, Membership Engagement
Hybrid position (In Falls Church, VA office 1-2 days/week) (remote candidates may be considered)
The Coordinator, Membership Engagement is a key position responsible for initiatives related to member engagement. We are seeking someone who is member-focused, constantly considering ways to drive engagement, motivated by the opportunity for growth, and excited to join a dedicated and efficient team. The position reports to the Senior Director, Membership Development & Operations while working closely with marketing, communications and membership teams.
Develop and maintain online communities of students, international members, retired members and other specialized membership groups.
Assist with website updates, member communications, e-marketing, data updates and data analysis through various organization-wide and membership platforms.
Support specialized membership categories through programmatic engagement and administrative support. (ex. Students, international and others)
Assist in developing and maintaining engagement programs, such as mentoring.
Assist with events and programs related to new members and first-time attendees at CAI events and conferences.
Collect and track data across engagement programs.
Additional tasks related to membership engagement and administration.
Minimum of a two-year associate degree, bachelor’s degree preferred or equivalent education and work experience. Office and/or association experience required. Minimum of 2-4 years related membership, engagement, or customer service experience.
Strong relationship-building mindset with a passion for finding new and creative ways to engage and deliver value to members.
Motivation to improve engagement and work collaboratively as part of a dynamic team to meet membership goals.
Able to deliver effective results, prioritize and manage several projects simultaneously.
Solid technology skills: MS Office, online community management, netFORUM or other web-based association management system (AMS).
We offer a competitive compensation and benefits package. The salary range for this position is $50-55,000. Applications will be accepted through March 31st. Interviews will be conducted between April 1-12, 2024.
Our office is located minutes from DC in the heart of Falls Church with a free shuttle bus to the East Falls Church Metro and is a few miles away from the route 50 exit of I495. Voted one of the top 100 places to work in Virginia!
Please submit your resume and cover letter to jobs@caionline.org. Candidates ONLY--no calls from staffing firms please. Community Associations Institute (CAI) is an equal opportunity employer.
About Community Associations Institute
Since 1973, Community Associations Institute (CAI) has been the leading provider of resources and information for homeowners, volunteer board leaders, professional managers, and business professionals in 380,000 community associations, condominiums, and co-ops in the United States and millions of communities worldwide. With more than 45,000 members, CAI works in partnership with 64 affiliated chapters within the U.S., Canada, United Arab Emirates, and South Africa, as well as with housing leaders in several other countries including Australia, Spain, Saudi Arabia, and the United Kingdom.
A global nonprofit 501(c)(6) organization, CAI is the foremost authority in community association management, governance, education, and advocacy. Our mission is to inspire professionalism, effective leadership, and responsible citizenship—ideals reflected in community associations that are preferred places to call home. Visit us at www.caionline.org.