Summary: This position oversees all technical aspects of CAI's NetFOURM Enterprise Association Management System. This includes troubleshooting, testing, user training, and documentation.
Duties:
- Analyze business requirements and write functional requirement documents for AMS related enhancements and new processes.
- Provide functional testing for all AMS upgrades and enhancements.
- Create queries as needed for data integrity and user support.
- Provide formal and informal AMS training to staff.
- Provide end user support. Troubleshoot problems and escalate to AMS vendor as needed.
- Support senior manager, web projects with AMS e-commerce requirements and testing.
Requirements:
- Experience with AMS systems, preferably NetFOURM Enterprise.
- Knowledge of database structure and design. Basic SQL skills a plus.
- Strong analytical and problem-solving skills with ability to assess an issue accurately and identify underlying causes and solutions.
- Excellent customer service and interpersonal skills.
- Ability to prioritize, multitask and meet deadlines.
- Bachelor's degree and 3 or more years of Association experience.
Apply:
Please submit a cover letter, resume, and salary requirements to jobs@caionline.org
About Community Associations Institute
Since 1973, Community Associations Institute (CAI) has been the leading provider of resources and information for homeowners, volunteer board leaders, professional managers, and business professionals in the more than 356,000 homeowners associations, condominiums, and cooperatives in the United States and millions of communities worldwide. With more than 42,000 members, CAI works in partnership with 36 legislative action committees and 63 affiliated chapters.