23, 2020 – Falls Church, VA – At a time when community matters most, results from the 2020 Homeowner Satisfaction Survey continue to show that
community associations are preferred places to call home in the U.S. According
to the new report conducted by the
for Community Association Research for Community Associations Institute
the overwhelming majority (89%) of homeowners and condominium association residents
rate their overall experience living in a community association as “very good”
(40%), “good” (30%), or “neutral” (19%).
The biennial, nationwide survey is administered by independent
researcher Zogby Analytics and provides a better understanding of how 73.5
million Americans describe their experience living in common-interest communities— from
city-sized, master-planned communities and multibuilding condominium complexes
to urban cooperatives and small homeowners associations built into tracks of
open suburban spaces.
nine in 10 residents (89%) believe that their governing board “absolutely” or “for the most
part” serves the best interest of the community. The vast majority of residents
(94%) believe that rules in their communities protect and enhance property
values (71%) or have a neutral effect (23%). Only 4% say the rules harm their
Results from almost identical national surveys conducted in 2005,
2007, 2009, 2012, 2014, 2016, 2018, and 2020 are strikingly consistent,
except the 2020 research shows an increase in three areas compared to 2018.
Satisfaction results grew an impressive 4% in overall experience, 5% in the
role of the board, and 4% in the appreciation of community association
“The new research
further strengthens our belief that community associations bring people
together and create a place where neighbors grow, connect, and support each
other in good and challenging times,” says Thomas M. Skiba, CAE,
CAI’s chief executive officer. “CAI is proud to present these findings—especially
as millions of dedicated homeowners volunteer and serve on their association
boards and as professional managers work tirelessly to support neighborhoods
where people are proud to call home. Tough business and operating decisions are
being made daily, and it is the commitment by these individuals that highlight
the positive attributes of the community association housing model.”
Additionally, the report shows that 89% of residents are on
friendly terms with their governing boards. Nearly three-quarters (74%) say
their community managers provide value and support to residents and their associations.
Most respondents (62%) feel that they are paying “just the right
amount” or “too little” in assessments.
Homeowner Satisfaction Survey is the only public opinion report of its kind. The
exclusive report emphasizes the clear success of the community association
housing model,” says Dawn M. Bauman, CAE, executive
director, Foundation for Community Association Research and CAI’s senior vice
president for government. “This satisfaction report, sourced by lawmakers,
legal professionals, homebuilders, developers, and other community association
stakeholders provides clear evidence of the success of local governance— neighbors
electing neighbors and building community together—responsibly and effectively.”
According to the report, cleanliness/attractiveness, safety,
maintenance-free living, and maintaining property values are perceived as the
best aspects of living in a community association; restrictions on exterior
home improvements and paying assessments are the biggest perceived drawbacks.
View more data from the 2020
Homeowner Satisfaction Survey.
About Community Associations
Since 1973, Community Associations Institute (CAI) has been the leading provider of resources and
information for homeowners, volunteer board leaders, professional managers, and
business professionals in the nearly 350,000 homeowners associations,
condominiums, and housing cooperatives in the United States and millions of
communities worldwide. With nearly 45,000 members, CAI works in partnership
with 36 legislative action committees and 64 affiliated chapters within the
U.S., Canada, South Africa, and the United Arab Emirates as well as with
housing leaders in several other countries, including Australia, Spain, and the
United Kingdom. A global nonprofit 501(c)(6) organization, CAI is the foremost
authority in community association management, governance, education, and
advocacy. Our mission is to inspire professionalism, effective leadership, and
responsible citizenship—ideals reflected in community associations that are
preferred places to call home. Visit us at www.caionline.org and follow us on Twitter and Facebook @CAISocial.
the Foundation for Community Association Research
mission—with your support—is to provide research-based information for
homeowners, association board members, community managers, developers, and
other stakeholders. Since the Foundation’s inception in 1975, we’ve built a
solid reputation for producing accurate, insightful, and timely information,
and we continue to build on that legacy. Visit foundation.caionline.org.
For members and general inquiries, contact the
CAI Member Service Center:Phone: 703-970-9220
MEDIA CONTACT: Amy RepkePhone: 703-970-9239