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Manager, Chapter Support & Development (Southwest)

About Community Associations Institute

Since 1973, Community Associations Institute (CAI) has been the leading provider of resources and information for homeowners, volunteer board leaders, professional managers, and business professionals in 342,000 community associations, condominiums, and co-ops in the United States and millions of communities worldwide. With more than 45,000 members, CAI works in partnership with 64 affiliated chapters within the U.S., Canada, United Arab Emirates, and South Africa, as well as with housing leaders in several other countries including Australia, Spain, Saudi Arabia, and the United Kingdom.

A global nonprofit 501(c)(6) organization, CAI is the foremost authority in community association management, governance, education, and advocacy. Our mission is to inspire professionalism, effective leadership, and responsible citizenship—ideals reflected in community associations that are preferred places to call home. Visit us at, and follow us on Twitter and Facebook @CAISocial.

Manager, Chapter Support & Development (Southwest)

Primary Responsibilities

  • Provide on-site chapter support, which may include volunteer leadership training, staff training, strategic planning, membership recruitment and statewide coordination for special initiatives.
  • Be an advocate and representative for CAI at local chapters.
  • Cultivate opportunities for linking chapter and CAI policies and initiatives. Promote best practices, idea sharing and standardization with the chapters and national organization. 
  • Develop strategies and deliver support services to chapters in need of operational assistance. 
  • Promote the chapter prospective to CAI headquarters staff when designing and implementing new programs and services. 
  • In coordination with other chapter relations staff, assist in creating new resources and training tools. 
  • Work with marketing staff and chapters to further the CAI brand and awareness


Four-year college degree and three to five years of chapter relations or membership experience in a non-profit association environment. 

This is a virtual position, with a preferred home base of Phoenix, Dallas, or Las Vegas areas or a nearby southwestern hub. The position will require significant regional travel and some travel throughout the continental United States.

  • Strong verbal and written skills, as well as attention to detail and organization are a must.
  • Ability to be self-motivated and work independently with remote supervision.
  • Perform responsibilities with sound judgment, and high professional and ethical standards. 
  • Able to establish and maintain healthy working relationships with chapter leaders and headquarters staff.
  • Able to deliver effective results, prioritize and manage numerous projects simultaneously.
  • Solid skills in MS Office, web based membership database (netFORUM preferred), and internet proficiency.

Community Associations Institute is committed to making diversity, equity, and inclusion a core aspect in our membership, on our staff, and within the community association housing model at large. We firmly believe in the unique strengths of every individual and that diversity makes organizations more successful and communities more fulfilling. By actively cultivating diversity, we benefit from a vastly richer mix of ideas, perspectives, and life experiences that expand our thinking and our possibilities. We strive to foster a culture of discovery, innovation, and service as we continue to focus on our mission to build better communities.

We offer a competitive compensation and benefits package. Our office is located minutes from DC in the heart of Falls Church with a free shuttle bus to the East Falls Church Metro and is a few miles away from the route 50 exit of I495.  Voted one of the top 100 places to work in Virginia! 

Please submit your resume and cover letter with salary requirements to Submissions that do not include salary requirements will NOT be considered.  Candidates ONLY--no calls from staffing firms please. Community Associations Institute (CAI) is an equal opportunity employer.​​