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Cancellation & Transfer Policies

‚ÄčTo receive credit for a course, registrants must attend the entire course. Please review our policy carefully to ensure your request is accepted. All cancellation and transfer requests MUST be received in writing by 5:00 p.m. ET the day before the course begins. Cancellations and transfers will NOT be accepted the day of, or after, the course begins.
Please submit your request to our education department at


If you wish to cancel your registration completely, a refund will be issued less a $100 administrative fee for requests received with two or more weeks' notice. A refund will be issued less a $150 administrative fee for requests received with less than two weeks' notice. CAI cannot leave course funds as a credit on your account. Refunds will not be issued after the course has begun.

If CAI should need to cancel a scheduled course, registrants can transfer their registration to another course or receive a refund, free of charge. CAI is not responsible for hotel or travel expenses incurred due to a course cancellation.


For each registration transfer, there is a $25 administrative fee. Please note that early registration discounts do not carry over in a registration transfer, so additional charges may apply. As a CAI member, if you wish to transfer your registration payment to another manager who is not a CAI member, the non-member rate will be applied. All fees must be paid before starting the course. Students who attend a classroom course with a balance owed will not receive their course results until payment is received. CAI cannot leave course funds as a credit on your account. A new course or registrant must be selected before the transfer can occur. Registrations will not be transferred after the course has begun.