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Please review the schedule and email any questions to Holly Carson at

Thursday, May 4

8-9 a.m.

Federal Legislative and Regulatory UpdateRonald L. Perl, Esq.*, Hill Wallack LLP, Princeton, NJ; and Dawn Bauman, CAE, Community Associations Institute, Falls Church, VA
Raising the Positive Perception of Community AssociationsJim Dodson, CMCA, AMS, PCAM, Ewa by Gentry, Ewa Beach, HI; Jessica Towles, CMCA, AMS, PCAM, Foster/Premier Inc., Buffalo Grove, IL
Bet Big on Workforce Learning & DevelopmentDebora Costa, CMCA, AMS, Associa, Reno, NV; Kara frandsen, Associa, Dallas, TX; and Debra Warren, CMCA, PCAM, Associa, San Rafael, CA
How to Assist Hackers and Identity ThievesHarold McFarland, McFarland & Associates Inc., Sarasota, FL
Short-Term Rentals: Rental Restrictions and EnforcementTheresa M. Filicia, Esq., Silldorf Law LLP, San Diego, CA; Rachael A. Harrington, Esq., Silldorf Law LLP, San Diego, CA; and Shani O. Zakay, Esq., Silldorf Law LLP, San Diego, CA


Thursday, May 4

9:15-10:15 a.m.

Competing interests in the Reasonable Accommodation arena; Traps and Tips for the unwary to avoid claims of discrimination under the Federal Fair Housing ActPamela M. Jonah, Esq., Goodman Shapiro & Lombardi LLC, Dedham, MA; Ellen A. Shapiro, Esq., Goodman Shapiro & Lombardi LLC, Dedham, MA
Don't Get Caught Off Guard: Know of Recent Changes in Condo Project LendingJacqueline Doty, CoreLogic, Rockville, MD; Jodi Horne, Fannie Mae, Washington, DC; and Joanne Kuczma, U.S. Department of Housing and Urban Development, Washington, DC
Obtaining Membership Approval: Overcoming Apathy, Anger and ArroganceDavid J. Graf, Esq.*, Moeller Graf PC, Englewood, CA; Steven S. Weil, Esq.*, Berding Weil LLP, Walnut Creek, CA
Keep Your Stars Hitched to Your Wagon: Value the Human Element and Attract and Retain the Most Precious AssetJulie Adamen, Adamen, Inc., Poulsbo, WA; Rolf Crocker, AMS, Omni Community Management, Fair Oaks, CA
Friend or Foe: How to Work with Your Local, and Regional Municipalities, and Governmental EntitiesJoseph Brehm, City of Round Rock, Round Rock, TX; Wendy Bucknum, CMCA, AMS, PCAM, Associa Professional Community Management AAMC, Foothill Ranch, CA; and Steven A. Roseman, Esq., Roseman & Associates APC, Sherman Oaks, CA


Thursday, May 4

10:30 a.m. - 12:15 p.m.

Opening general session: Board induction, sponsors, credentials, keynote speakerLaura Stack


Thursday, May 4

3:15-4:05 p.m.

Legal Trends Managers Can’t Ignore: Presented by CAI’s College of Community Association LawyersSteven S. Weil, Esq.*, Berding Weil LLP, Walnut Creek, CA; and Julie McGhee Howard, Esq.*, NowackHoward LLC, Atlanta, GA
Guns and Community Associations – Can They Ever Mix?Michael C. Gartner, Esq., Whiteford, Taylor & Preston LLP, Falls Church, VA; Nicholas Mazzarella, CMCA, LSM, PCAM, Community Management Corp., Chantilly, VA; and Andrew J. Terrell, Esq., Whiteford, Taylor & Preston LLP, Falls Church, VA
Who's in Charge Here Anyway?  The Fine Art of LeadershipEllen Hirsch de Haan, Esq.*, Wetherington Hamilton PA, Tampa, FL; Jaime Soderland, PCAM, Management and Associates, Oldsmar, FL
10 Ways to Increase HOA Property ValuesRobert Nordlund, PE, RS, Association Reserves Inc., Calabasas, CA
Social Media & The Communities We ServeEmily Yost, MPS Financial, Rancho Santa Margarita, CA


Thursday, May 4

4:15-5:30 p.m.

ShopTalk Accountants
ShopTalk Attorneys
ShopTalk Bankers
ShoptTalk Insurance
ShoptTalk Reserves
Managers Annual Meeting/ExchangeFacilitated by Steven Shuey, PCAM


Thursday, May 4

5:30-6:30 p.m.

PCAM Reception
Insurance Professionals Reception


Thursday, May 4

6-10 p.m.

Nevada Chapter Party


Friday, May 5

8-8:30 a.m.

Annual Meeting


Friday, May 5

8:30-9:20 a.m. 

Gender and Sexual Diversity in CIDsJeffrey A. Beaumont, Esq.*, Beaumont Gitlin Tashjian, Woodland Hills, CA; Drian Juarez, Los Angeles LGBT Center, Los Angeles, CA
Managing a Resort Community – Overcoming the Challenges Inherent with Seasonal OperationsDonald Cheek, CMCA, AMS, Corolla Light Community Association, Corolla, NC; Heidi Corsello, CMCA, The Currituck Club Property Owners Association Inc., Corolla, NC
"ALL-IN" TO WIN CUSTOMER LOYALTY: Lessons from White House Customer Rage StudyMichael Rendon, Gate Sentry, Southlake, TX; Jack Wilkie, Gate Sentry, Southlake, TX
Aging Buildings: Strategies for Dealing with Extreme Renovation ProjectsDavid A. Firmin, Esq., HindmanSanchez PC, Lakewood, CO; Scott J. Sandler, Esq.*, Sandler Hansen & Alexander LLC, Middleton, CT


Friday, May 5

9:30-10:20 a.m. 

Service Animal Session (Debra Lewin/Amy Repke)ASPCA
Regulating Community Associations: Legislative Issues from Around the Country T. Peter Kristian, CMCA, LSM, PCAM, Hilton Head Plantation Property Owners Association, Inc., Hilton Head Island, SC; and J. David Ramsey, Esq., Becker & Poliakoff PA, Morristown, NJ
Drones & HOA's: What You Need to KnowJavier B. Delgado, Esq., Carpenter Hazlewood Delgado & Bolen PLC, Tempe, AZ
Professionalism for the Industry (Presented by MRG members)Facilitated by Ursula Koenig Burgess, Esq.*, Rees Broome PC, Tysons Corner, VA
Where is the Talent?  The Challenges of Hiring and Keeping Quality Team Members in the Association Management IndustryNicole Washington, PhD, PCAM, Associa EMB Management, Bellevue, WA

Friday, May 5

10:30 a.m.-12:15 p.m.

Friday general session: Chapter awards, Foundation remarks, keynote speakerSteve Gilliland

Friday, May 5

3:15-4:15 p.m. 

International Session: Profiles of Community Association Managers Around the Globe Facilitated by Thomas M. Skiba, CAE  Community Associations Institute, Falls Church, VA; Denise Lash, Esq., Lash Condo Law, Toronto, Canada; Pepe Gutierrez, Megafincas, El Campello Alicante, Spain; and representatives from Australia; Dubai, UAE; South Africa; and U.S.A.  
Support Your Local Government: Synchronizing with Municipalities to Enforce HOA Governing DocumentsA. Patrick Munoz, Esq., Rutan & Tucker LLP, Costa Mesa, CA; Frank J. Spevacek, City of La Quinta, La Quinta, CA; and Thomas Ware II, Esq., Kulik Gottesman Siegel & Ware LLP, Sherman Oaks, CA
Basket CasesVicki Eaton, CMCA, AMS, PCAM, Community Association Services, Gaithersburg, MD; Ruth Katz, Esq., Lerch Early Brewer Chtd., Bethesda, MD; and Aimee Winegar, CMCA, AMS, LSM, PCAM, Community Association Services, Inc., Gaithersburg, MD
Who Wants to Be a Fully Protected Volunteer Board Member, The Claim GameJoel W. Meskin, Esq.*, CIRMS, McGowan Program Administrators, Fairview Park, OH
Ignite: Entertaining Education in a FlashMatt Amoia, PayLease, San Diego, CA; Sara Eanni, ABI Insurance, Beaverton, OR; Jack Hanson, The Melrose Corporation, Orlando, FL; Michael Johnson, CMCA, AMS, PCAM, FCS Community Management, Draper, UT; Alex McCracken, Useful Systems Inc., Boulder, CO; John Phelps, SOLitude Lake Management, Virginia Beach, VA; Jerry Ringenberg, AMS, Fifteen Twenty-One Second Avenue, Seattle, WA; Thomas L. Willis, AMS, PCAM, Association Bridge LLC, Damascus, MD

Friday, May 5

5-5:30 p.m. 


Friday, May 5

6-8 p.m. 

Friday Night Awards Reception


Saturday, May 6

8:30-11:30 a.m.

Volunteer activityASPCA - Service Dog by Any Other Name




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