Community Associations Institute (CAI) Honored for Excellence in Association Media and Publishing

Falls Church, VA

Community Associations Institute is proud to be recognized with four EXCEL Awards by Association Media & Publishing, a premier membership organization serving the needs of association publishers, communication professionals, and designers.

Association professionals from around the country gathered on June 22 for the 2022 EXCEL Awards, an annual event to recognize excellence and leadership in nonprofit association media, publishing, and communications. CAI has earned at least one EXCEL Award nearly every year for the past 16 years.

CAI's digital publication Ungated, originally launched in 2005, was awarded a gold for best overall blog site. Since relaunching in 2018, CAI's Ungated blog has focused on covering news, tips, and trends important to community associations. In 2021, Ungated published 62 posts that gained more than 25,000 views. Some of the main topics covered were rollouts of the COVID-19 vaccine, addressing building safety after the condominium collapse in Surfside, Fla., pool openings during the pandemic, and mental health support for community managers.

CAI's diversity and inclusion initiatives received a gold award in overall campaign. In 2020, following the social unrest and civil discourse regarding race, diversity, equity, and inclusion in the U.S., CAI recognized it could be doing more to educate members, the general public, and CAI staff on these important topics. In 2021, CAI published the Diverse and Inclusive Communities Guide. CAI also published several articles and resources in Common Ground magazine, blogs, and websites, and created webinars and education sessions. The CAI Board of Trustees approved a new Diversity, Equity, and Inclusion (DEI) Statement that was the initial work of a staff DEI Task Force. CAI and the DEI Task Force have been promoting the organization's commitment to creating a culture that supports and advances diversity, equity, and inclusion for all members and staff.

CAI's COVID-19 Pandemic Response received a bronze award for overall campaign. The jobs of governing and operating a community are complex, and they've only gotten more difficult since the start of the COVID-19 pandemic. Our members came to us and each other for guidance. In 2021, we saw more visits to the CAI website and increased traffic for the digital publications of Common Ground magazine and Community Manager newsletter. We witnessed more members engage with us on social media than ever before, and email open rates soared as members found new and updated resources in their inbox. 

CAI's We Are CAI video received a bronze award. The video debuted at the 2021 CAI Annual Conference and Exposition: Community NOW in Las Vegas—the organization's first in-person event held in more than a year. The video promoted the value of CAI membership, thanked members for their continued support during the pandemic, and showed how we've come together in the face of adversity to build a stronger community—a community of members and the communities that our members support.

“We are honored to be recognized by our association peers for our continuous work to publish valuable resources used by homeowners, community association managers, and business partners serving community associations," says Thomas M. Skiba, CAE, CAI's chief executive officer. “In our quest to create communities that people are proud to call home, we believe that our content is one of the reasons why community association leaders join CAI and become long-standing, highly engaged members."

See a complete list of 2022 EXCEL winners here.