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CAI Announces the Newest Recipients of the Professional Community Association Manager (PCAM) Designation

6/1/2018  -  Falls Church, Virginia

June 1, 2018 — Falls Church, VA — Community Associations Institute (CAI), the leading international authority in community association governance, management, and education, is proud to announce that 13 CAI members have earned the Professional Community Association Manager (PCAM) designation, the world's most prestigious and respected credential for association managers. Today, nearly 3,000 managers now hold this significant industry recognition, which was first awarded in 1982 to 17 managers.

After several years' experience as professional community association managers, candidates for this highly respected designation successfully completed all of CAI's 200-level Professional Management Development Program (PMDP) courses and participated in an arduous Case Study—the final step toward earning this valuable credential—held March 29–30 in Colorado Springs, Colo.

The PCAM Case Study is an all-inclusive examination of a community association, commonly referred to as a homeowners associations (HOAs) and condominiums. The exam combines classroom discussions with an extensive on-site inspection. During the Case Study, PCAM candidates explore in depth the administrative procedures, legal documents, and communications of a designated community. Each candidate must then successfully complete a comprehensive written analysis of his or her observation during the Case Study.

According to the 2017 Community Association Manager Compensation and Salary Survey, released in November by the Foundation for Community Association Research (FCAR), high-rise managers who hold a PCAM designation earn an average annual salary of $97,664 compared to $92,171 for those without the designation; on-site managers with a PCAM designation report an average salary of $95,618 compared to $61,475 for those without.

Like other CAI members who have achieved this credential before them, all of the new designees have dedicated themselves to becoming experts in community association management and operations and have committed to abide by the high standards of CAI's Professional Code of Ethics.

“Today, with six out of every 10 new homes built in a community association, it's essential that these communities are managed by highly trained and qualified community association managers," says Thomas M. Skiba, CAE, CAI's chief executive officer. “We believe the PCAM designation is a remarkable achievement that takes years of dedication and commitment to earn. Congratulations to CAI's newest class of PCAM recipients."

The following candidates received the PCAM designation:

Michelle Boeck, CMCA, AMS, PCAM
Gina Holbrook, CMCA, AMS, PCAM
Susan Kristin Horton, CMCA, AMS, PCAM
Jonathan Jacobson, CMCA, AMS, PCAM
John Kadin, CMCA, AMS, PCAM
Jacob Marshall, PCAM
Cindy Lynn Martin, CMCA, AMS, PCAM
Joel McDonnell, CMCA, PCAM
Brendan McGreer, CMCA, AMS, PCAM
Jamie Brasher Phillips, CMCA, AMS, PCAM
Katy Ricabal, CMCA, AMS, PCAM
Susan Edstrom Santos, CMCA, PCAM
Christine Williams, CMCA, AMS, PCAM

For the names and more information about CAI members who were awarded designations this year, contact Sean Pearson, CAI's designations specialist. For details on the criteria for achieving each of CAI's designations and a complete list of all individuals and businesses who have earned and maintain CAI professional credentials, visit

About Community Associations Institute
Since 1973, Community Associations Institute (CAI) has been the leading provider of resources and information for homeowners, volunteer board leaders, professional managers, and business professionals in 342,000 homeowners associations, condominiums, and co-ops in the United States and millions of communities worldwide. With nearly 40,000 members, CAI works in partnership with 36 legislative action committees and 63 affiliated chapters within the U.S., Canada, United Arab Emirates, and South Africa, as well as with housing leaders in several other countries including Australia, Spain, Saudi Arabia, and the United Kingdom. A global nonprofit 501(c)(6) organization, CAI is the foremost authority in community association management, governance, education, and advocacy. Our mission is to inspire professionalism, effective leadership, and responsible citizenship—ideals reflected in community associations that are preferred places to call home. Visit us at and follow us on Twitter and Facebook @caisocial.

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Phone: 703-970-9235