Effective Date: 06/17/2025
This SMS Privacy Policy explains how Community Associations Institute and its subsidiaries ("we," "us," or "our") collect, use, and protect your personal information in connection with our Short Message Service (SMS) text messaging services.
1. Information We Collect
When you opt to receive SMS messages from us, we may collect the following information:
Your mobile phone number
Your name (if provided)
Message content (only in case of replies)
Date, time, and content of messages sent or received
We do not collect sensitive personal information via SMS.
2. How We Use Your Information
We use your information to:
Send transactional messages related to our services (e.g., order confirmations, appointment reminders)
Send promotional or marketing messages (if you opt in)
Respond to your inquiries or support requests
Comply with legal obligations
3. Sharing and Disclosure
We do not sell or rent your mobile number or personal information. Your information may be shared with:
SMS gateway providers (solely for message delivery)
Law enforcement or regulatory authorities, if required by law
4. Opting Out
You can opt out of receiving SMS messages at any time by:
Replying STOP to any message
Contact us at: (888-224-4321)
5. Data Retention
We retain your information for as long as necessary to fulfill the purposes described in this policy, or as required by law.
6. Security
We implement reasonable security measures to protect your information from unauthorized access or disclosure.
7. Changes to This Policy
We reserve the right to update this SMS Privacy Policy from time to time.
8. Contact Us
If you have any questions about this policy, please contact:
Community Associations Institute
Email: ([email protected])
Phone: (888-224-4321)
Website: caionline.org