Please view the
Annual Maintenance Fee FAQs for more information related to your credential's annual maintenance fees.
Please also view the
Continuing Education Course Matrix to see how our courses count for redesignation.
1. What is the current redesignation period?
CAI redesignation runs on a three-year cycle. For 2020, your continuing education must have been completed between August 1, 2017 and August 1, 2020 to count for this period. Education completed prior to August 1, 2017 cannot be counted.
2. What do I have to do once I have completed the continuing education requirements?
Completion and submission of the specific credential's redesignation form, with supporting documentation if needed, is required. This is to ensure that we have accurate information in our database and that the Ethics section is completed. Each page linked on the left contains a Forms section where you may find the corresponding redesignation form.
The AMS and PCAM redesignation may also be completed online via the
My Designations section of your account, click the Redesignate link. Please note: The online version is not meant to be printed and submitted. If you need to submit a printed redesignation, please use the version referenced in the previous paragraph.
3. When can I submit the redesignation form?
We ask that you submit your form no sooner than February 1st of the year your redesignation is due. Please note, your form may not be processed immediately. You will be sent an email notification once your form is processed.
4. Can I send in my annual maintenance fee payment with my redesignation form?
No. Your invoice for your annual maintenance fee will be available under the "My Designations" section of your account close to May 1st. Do
not send the redesignation form with your payment and invoice as we will not receive it.
If an invoice is available, those that hold an AMS or PCAM who need to redesignate will be asked to pay their annual maintenance fee as part of the online redesignation process. Please do not complete the redesignation process and close the browser before paying, as your redesignation will not be accepted.
If you do not wish to pay your annual maintenance fee online, please call our Customer Service team at (888) 224-4321 to pay your fee over the phone and then wait until the billing date shown online indicates 8/1/2021 before attempting the redesignation process again.
5. What should I include with my redesignation form?
If you completed industry-related, continuing education outside of what is offered by CAI Headquarters, you must provide proof: either a Chapter Participant Verification Form, certificate of completion, or an email from the education sponsor stating you
completed the education and listing the title, date, and number of hours. Registration forms or copies of invoices will
not be accepted of proof of attendance. Please contact the education sponsor directly as CAI does not maintain these records.
For AMS, CIRMS and LSM redesignation only, include copies of articles, letters proving chapter service, or proof of speakership.
6. I hold a CAM / state license. Does this cover the redesignation requirements?
While education that is used to maintain your license can be used for the eight hours of other industry related education for the AMS redesignation
only, holding a license itself does not waive any redesignation requirements for any designation CAI offers.
1. I don't have any courses in my local area. What are my options?
M-200 level courses are available online, with the exception of the M-202 course. Additionally, the
M-300: Ethics and the Community Manager and
M-350: Manager & the Law courses are available online and are eligible for the continuing education requirements. For more information visit our
Online Learning page and click on the course you are interested in. Please note: These courses must be completed
prior to the August 1 deadline, regardless of when you register for the online course.
2. What else is required besides the PMDP course?
Eight hours of other industry related continuing education are required; you will see some options on Page 2 of the Redesignation Form. For each offering completed, please submit a certificate of completion or other supporting documentation with your
Redesignation Form to ensure that your completed education is counted. To obtain this documentation, please contact the education sponsor directly as CAI Headquarters does not maintain these records. Registration forms or copies of invoices will not be accepted as proof of completion.
If you are completing the AMS online redesignation process, indicate the following information in the Additional Education box: the date, title, and length of each offering completed since August 1, 2017. The total length entered in the
Total Credit Hours must be at least eight hours. Please keep your supporting documentation as we may do a random audit of those who completed the online process at any time.
3. If I am unable to attend educational offerings to complete the eight hours of other continuing education what options do I have?
Completion of an additional PMDP course will satisfy the eight hours of continuing education. Please note, although the AMS online redesignation process will display two courses in the CAI PMDP Coursework section, you will still need to complete the
Additional Education portion. Just copy and paste the information for one of the courses listed at the top into the Details box and enter eight in the Total Credit Hours box.
4. The AMS online redesignation process is missing something from my completed education, or is not letting me complete the process, what do I do?
Please contact CAI Education at
1. I don't have a
M-300 level or
M-400 course in my local area. What are my options?
M-300: Ethics and the Community Manager and
M-350 Manager and the Law courses are available online and are eligible for the continuing education requirements. Please note: These courses must be completed
prior to the August 1 deadline.
Other options include the attending the CAI Headquarters Law Seminar, CEO-MC Retreat, CAI Large-Scale Workshop, CAI Headquarters Annual Conference or being a CAI Headquarters Faculty member.
The following can also be used, each event can be combined with another instance to total12 hours. Note: The number of hours each event is approved changes by year, please review the chart below.
Additionally, successful completion of approved
CAI Headquarters manager webinars can be used to meet the 12 hours requirement for this option. Using these events/webinars is the only option that require a specific number of hours, the other options referenced above count by themselves regardless of length.
2. I completed my continuing education through one of the options that is not offered by CAI Headquarters. What should I do?
If you completed continuing education outside of what is offered by CAI Headquarters, you must submit proof with your form: either a certificate of completion or an email from the education sponsor confirming the event you completed. Registration forms or copies of invoices will not be accepted as proof of completion.
If you are completing the PCAM online redesignation process list the specific option used, along with the dates the option was completed, and the length into the
Additional Offerings box. At least 12 hours must be indicated in the
Total Credit Hours box.
3. Does service to my chapter, drafting an article for publication, or attending chapter events count toward the PCAM Redesignation?
The focus for PCAM redesignation is on advanced educational opportunities. While chapter service and authorship of an article for publication does count for the initial PCAM application, they do not count toward the PCAM redesignation. Only items listed in question one will be accepted.
Similarly, with the exception of the items listed above, no chapter programs count toward PCAM redesignation.
4. The PCAM online redesignation process is missing something from my completed education, or is not letting me complete the process, what do I do?
Please contact CAI Education at
1. What are the requirements for RS redesignation?
CAI redesignation runs on a three-year cycle. For 2020, you need to submit a client list that must include up to the last 15 most recent clients you have provided service for between August 1, 2017 and August 1, 2020. Service provided prior to August 1, 2017 cannot be counted.
2. What are the continuing education requirements for the RS designation?
There are no continuing education requirements for the RS designation.
1. What address should be listed in the Certificate Holder box on my Certificate of Liability
Insurance? Can I submit my form without the Certificate of Liability
We ask that you use the following address and hold your form until you have received a copy of the certificate listing this address.
Applications submitted without the certificate or using the wrong address will not be processed.
Community Associations Institute6402 Arlington Blvd., Suite 500Falls Church, VA 22042
The submitted Certificate(s) of Liability Insurance must cover the following: general liability, workers compensation, and $100,000 of fidelity bond (crime or employee dishonesty, in addition to other insurance as may be required by statute.
2. How do I fill out the Manager Listing on page 3?
The top half should list
all managers - and those who supervise managers - who have been employed more than two years,
regardless of if they hold a credential. If the individual holds a CMCA, AMS, LSM, and/or PCAM you
must also list that next to their name. Please note, the CAM and CPM credentials do not need to be listed and does not count for the AAMC.
The bottom half should list all managers and those who supervise managers who have been employed less than two years.
The percentage in the bottom of the form refers to the top section only. It is the number of individuals in the top section that have a credential divided by the total number in the top section.