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Answers to Frequently Asked Questions (FAQs)

Below is a list of answers to frequently asked questions. Please note CAI staff members have no determination on whether allegations substantiate an ethical violation. Allegations are reviewed by volunteer professionals serving on the Designation Ethics Committee. The Committee assesses each complaint to ensure professionals holding CAI designations meet the requirements outlined by the Professional Code of Ethics. A formal complaint must be filed with our office in order for it to be reviewed by the ethics committee. ​

If you have further questions, please send them in an email to with "Ethics Question" in the subject line.

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expand Question : 00. Who can file a complaint? ‎(1)
expand Question : 01. Can I file an ethics complaint against my board? ‎(1)
expand Question : 02. Can I file an ethics complaint with CAI against my board’s attorney? ‎(1)
expand Question : 03. What is the roll of my association’s manager? ‎(1)
expand Question : 04. Can I file a complaint against a manager who has a CMCA or other manager designation? ‎(1)
expand Question : 05. Can I file a complaint against a designee when a civil or criminal investigation is pending? ‎(1)
expand Question : 06. Can CAI stop someone from managing community associations in my state? ‎(1)
expand Question : 07. What should I do if I know of a manager who is using a CAI designation that has not earned or maintained it? ‎(1)
expand Question : 08. Will the service provider know who filed the complaint? ‎(1)
expand Question : 09. How long does it take for CAI to review a complaint? ‎(1)
expand Question : 10. What penalties may the service provider face? ‎(1)
expand Question : 11. Should I have my neighbors file a complaint too? ‎(1)