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M-390: Leadership Practices in Customer Service

Acquire necessary customer service skills to communicate confidently with your clients and find solutions to common issues.

Whether you lead a community association board, manage volunteers, collaborate with colleagues, or strive to meet the needs of your clients, this course is specifically designed to equip you with proven strategies and tactics for reaching a level of personalized human communication that will eventually give you a competitive advantage and a positive outcome. Learn how to effectively and confidently communicate, and use the soft skills needed for providing the best experience for homeowners, clients, and colleagues. Topics include:

  • How to successfully guide association boards to agree on common problems
  • Sharpen your listening skills when addressing resident disputes
  • Strategies for addressing employee complaints
  • Navigating negative relationships with professionals who provide service to the community associations you manage
  • How to promote and achieve community harmony by collaboration instead of compromise

Course Materials

  • Perfect Phrases for Customer Service
  • Digital access to sample documents, articles, and other resources

Course Length

1 day | 9 a.m. to 5 p.m. 
Students have 30 days from the live course to complete an online evaluation to receive credit for the course.


CAI manager member: $459 | nonmember: $559 Join Now!

Register now for the M-390 classroom course (click on the location below).


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