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M-390: Leadership Practices in Customer Service

​​​Acquire necessary customer service skills to communicate confidently with your clients and find solutions to common issues.

Whether you lead a community association board, manage volunteers, collaborate with colleagues, or strive to meet the needs of your clients, this course is specifically designed to teach you how to effectively and confidently communicate and use the soft skills needed for providing the best experience for homeowners, clients, and colleagues. Topics include:

  • WOW Customer Service experiences
  • Defining Customer Service
  • Application to Association Management
  • Implementation
  • Recognition
  • Measuring Customer Service

Course Materials

  • Perfect Phrases for Customer Service
  • Digital access to sample documents, articles, and other resources

Course Length and Format

Classroom Edition: 1​ day | 9 a.m. to 5 p.m. 

Certificate Information
Students have 30 days from the live course to complete an online M-300 verification question and evaluation to ensure you get credit for this course. You must complete both items to receive credit.


CAI manager member: $499 | nonmember: $59​9 Join Now!

Register now for the M-390 classroom course or the live streaming option (click on the location below).