Learn key communication techniques to improve resident and board relations.This course offers communication strategies that will benefit both new and experienced managers and provide the skills to better understand owners and volunteers. You’ll learn the basics of good customer service and gain the tools to effectively handle complaints, write newsletters and reports and manage public relations. Topics include:
In addition to a participant guide and digital access to bonus readings and materials, you will receive:
CAI member: $479 | Nonmember: $579 Join Now!
REGISTRATIONThe M-202 is available as a classroom course (click on the location below to register).