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M-202: Association Communications

​​​​​​​Learn key communication techniques to improve resident and board relations.
This course offers communication strategies that will benefit both new and experienced managers and provide the skills to better understand owners and volunteers. You’ll learn the basics of good customer service and gain the tools to effectively handle complaints, write newsletters and reports and manage public relations. Topics include:

  • Practicing effective communication skills
  • Providing good customer service
  • Identifying and responding to owner needs
  • Addressing complaints and diffusing anger
  • Managing public relations
  • Preparing annual meeting notices, management reports and rule violation letters
  • Writing informative newsletters

Course Materials

In addition to a participant guide and digital access to bonus readings and materials, you will receive:

  • CAI Guide for Association Practitioners: Communications

Course Length

1.5 day blended learning course:
  • Day 1: 9 a.m. - 5 p.m. (in the classroom)
  • Half-day: Online content including a multiple-choice examination. The exam and online material must be completed within 30 days of the live course. Results will be available immediately after completing the exam. The half-day program including exam can be taken from home, office, or anywhere with an internet connection.

Exam Information
At the conclusion of the course, we will add the final exam to your course package. It will be the final item listed to the left. You will have 30 days from your live course to go through all the material and complete the final exam. Note: The final exam includes 35 multiple-choice questions, is timed (90 minutes) and must be completed in a single session. If you do not pass on your first attempt, you can launch the exam again a second time. The passing score is 70%.

At the end of the exam, you will see a learning objective of how you did on each section. Please record this information as you will not be able to go back and see it again.


Tuition

CAI member: $479 | Nonmember: $579 Join Now!


REGISTRATION
The M-202 is available as a classroom course (click on the location below to register).

UPCOMING EVENTS