Learn key communication techniques to improve resident and board relations.This course offers communication strategies that will benefit both new and experienced managers and provide the skills to better understand owners and volunteers. You’ll learn the basics of good customer service and gain the tools to effectively handle complaints, write newsletters and reports and manage public relations. Topics include:
In addition to a participant guide and digital access to bonus readings and materials, you will receive:
the conclusion of the course, we will add the final exam to your course
package. You will have 30 days
from your live course to go through all the material and complete the final
exam. The exam includes 35 multiple-choice questions, is timed (90
minutes) and must be completed in a single session. If you do not pass on your
first attempt, you can launch the exam again a second time. The passing score
is 70%. At the end of the exam, you
will see a learning objective of how you did on each section. Please record
this information for future reference.
CAI member: $499 | Nonmember: $599 Join Now!
REGISTRATIONThe M-202 is available as a classroom course (click on the location below to register).