View the full program in the 2021 CEO-MC Retreat brochure here.
2:00 – 5:00pmRegistration
5:00 – 7:00pmWelcome ReceptionCome share your knowledge and gain insights with leading community association management executives at the popular Welcome Reception. This is also your first opportunity to network and engage with the retreat's new group of sponsors!
7:30am – 4:00pmRegistration & ***NEW*** CEO Connect Lounge 2021 (connect with sponsors)
9:00-9:10amWelcome & Opening Remarks
9:10am-12:00pmOpening General Session: "Community Next: Passion . Purpose . People"
The year 2021 has been a remarkable transition from the previous year. CEOs continue to learn, adapt, and innovate. Community association management companies are creating new possibilities for their companies, employees, and clients.
The CEO-MC Retreat opens with a look at where we are as an industry, how we've adjusted, and where we are headed. Presenters will incorporate video, audience involvement, and CEO panels. CAI leaders Jim, Tom, and Dawn will explore with you the industry's key trends, challenges, and opportunities.
Dawn Bauman, CAE, Sr. Vice President, Government & Public Affairs, CAIJames H. Dodson, IV, CMCA, AMS, LSM, PCAM, President CAI Board of TrusteesThomas M. Skiba, MBA, CAE, Chief Executive Officer, CAI
10:30 a.m-11:00 a.m. **NEW** CEO Connection Lounge 2021Stretch your legs, grab a cup of coffee, and visit with new and longtime Retreat sponsors. The 2021 CEO Connection Lounge is the best place to explore new technology, solutions, and innovative ideas for community associations.
12:00-1:30pm**NEW** Lunch & CEO Connection Lounge 2021Grab a bite to eat and continue making new industry connections in the brand new CEO Connection Lounge. This entirely new sponsorship experience enables you to mingle with long-time partners as well as new companies, all of whom are offering innovative product and services.
1:30 – 2:30pmGeneral Session: If Not You, Who? How to Crack the Code of Employee Disengagement with Jill ChristensenOrganizations in the top tier of employee engagement outperform their peers by 147% in earnings per share and have a 90% better growth trend than their competition. However, only 34% of U.S. workers and 15% of global workers are engaged, meaning the majority sleepwalk through the day. How do you inspire employees to get off the sidelines and get into the game? Jill has a proven strategy to turn disengaged workers into a unified high-performing team, resulting in increased revenue, customer satisfaction, productivity, pride, loyalty, and retention. Priceless.
2:30 – 3:00pmNetworking Break with Sponsors in the CEO Connection LoungePick up where you left off and continue to build on industry relationships and learn more about what our sponsors have to offer.
3:00 - 4:00pmCEO Discussion: Round Table Topics (Marketing, Staffing, Technology, Corporate Culture, Operations & Finance, Other)
4:00pmAdjourn for the day. Connect with Sponsors for after hour activities.
7:30am – 4:00pmRegistration & ***NEW*** CEO Connect Lounge 2021 (connect with sponsors)
9:00 – 9:10amWelcome & Announcements
9:15 – 10:30amBreakout Sessions
Breakout 1 Topic: “Productive Future: Preparing Your Corporate Culture, Leaders, Identity, and Branding for M&A"This panel of experts brings extensive experience to this discussion on how to position your company for the future. Share your questions and ideas with them on how best to prepare your firm from multiple perspectives.
Facilitator:Jonathan Louis, PCAM Over 40 years of Management and Executive Management in 5 countries and 12 states; 20 of those years opening and operating 4 and 5 Diamond Hotels, resorts, restaurants, and nightclubs. Former CEO and Founder of a Massachusetts based Management and Marketing company for 13 years, and owner of 2 award-winning restaurants and the only Irish Pub on Martha's Vineyard. BSBA graduate of the University of Denver, and the Daniels College of Business Deans Society “distinguished lecturer." Past President and founding member of the Martha's Vineyard Rotary Club. A veteran of the ANZAC forces in Southeast Asia. Past Chair and current Board Member of the BBB of South Florida and the Islands. Co-Chair for CAI's CEO-MC Annual Retreat. Sold his Florida company of 15 years to the RealManage Family of Companies in 2019, and is now their President of Business Development nationwide.
Panelists:Chris Ayoub, MBA - President
Christopher serves as President of RealManage, with over 20 years of leadership experience. He joined the company in 2015 and has been heavily involved in every aspect of the business, with an emphasis on operations and mergers and acquisitions.
With a proven track record of providing the highest level of service to his clients, Christopher has conducted over 10 acquisitions. Since joining, RealManage has received the honor of being named Inc. 5000's list of the fastest-growing private companies in America four times.
Prior to joining the RealManage family, Christopher held the position of Chief Operating Officer for a Fortune 500 leading-edge subsidiary real estate technology company, where he headed efforts to become one of the first companies to execute a Digital Close Real Estate transaction. Under Ayoub's leadership, the company was selected by the Consumer Financial Protection Bureau for their national mortgage eClosing pilot.
Christopher is a distinguished Iraqi Freedom combat veteran with over 60 combat missions to his name. In addition, he was named Top 40 Under 40 of North Texas in 2019 and enjoys competing in various styles of martial arts.
Karl is tax services partner with MMNT. He is responsible for HR and educating the firm's staff on tax law, regulation, requirements, and practice standards.
Bringing more than 25 years of small and large firm experience to MMNT, Karl joined MMNT in 2010 and became a member in 2013. His areas of expertise include tax planning, corporate and partnership tax returns, estate planning, IRS and DRS audit representation, and transaction planning for business acquisitions and succession. He has conducted speaking engagements for civic groups, schools, and client forums regarding tax law changes and pronouncements, and has published various articles.
He received his BS degree in 1993 in Public Accounting and Finance with minors in Economics and Music from Pace University. He received his Master of Science in 1998 in Taxation (MST) from the University of Hartford and received his CPA license in 1997.
Karl is a member of the American Institute of CPAs (AICPA) and the Connecticut Society of CPAs (CTCPA). He serves on various local boards of nonprofit organizations.
Cat Carmichael, PCAM has been serving community associations for three decades, as a community management executive, HOA financial services professional, writer, and speaker. She was a key contributor to the development of the Community Association's Institute's (CAI) Educated Business Partner distinction and the Manager Employment and Engagement initiative geared to attract and retain professionals to the community association market.
As the founder of Strategy 123, Cat works with CEOs of HOA Management companies to create exit strategies geared to enhance the company's metrics around profitability, market desirability, and readiness for acquisition.
Cat served as chair of the CAI's Business Partners Council and five years on the international Board of Trustees, where she served as its 2019 President.
Breakout 2 Topic: “Productive Conversations: Attracting Talent to the Community Association Industry: Hiring and Leading a Diverse Workforce"Facilitator: Leslie Stoeffler, PCAM, and PanelThe headlines about the changing workforce are impacting this industry in many ways. Come share ideas with your colleagues about how to build and lead an effective staff team in an increasingly diverse employment landscape. The recently-released report from the Foundation for Community Association Research will be provided, and some of its insights will be discussed.
Breakout 3 Topic: “Productive Diversity — Engaging the Generational Workforce"“The New Diversity — Engaging the Generational Workforce"The workplace is filled with significant generational differences and associated challenges between Traditionalists, Boomers, Generation X-ers, and the newest group – the Millennials. The Millennials are the generation born between 1982 and 2000 that were formed by attentive, helicopter parents, schools that propagate high self-esteem, and an ingrained comfort with dependency on technology. Each generation learns, values, thinks, develops differently and must be led differently. Yet each generation has common ground which managers can leverage and build on. Come discuss how to coach and mange each generational group.Facilitator: Jason Young
Breakout 4 Topic: “Open Topic Table Discussions"What's on your mind? Did you come with a burning question or topic to discuss with other CEOs? Come meet some new people and discuss at round tables.Facilitator: Laura Hall, 2021 Planning Committee Chair
10:30 - 10:45amCEO Connection Lounge 2021Stretch your legs, grab a cup of coffee, and visit with new and longtime Retreat sponsors. The 2021 CEO Connection Lounge is the best place to explore new technology, solutions, and innovative ideas for community associations.
10:45am – 12:00pmRepeat Breakout Sessions
12:00-1:30pmLunch & CEO Connection LoungeGrab a bite to eat and continue making new industry connections in the brand new CEO Connection Lounge. This entirely new sponsorship experience enables you to mingle with long-time partners as well as new companies, all of whom are offering innovative product and services.
1:30 – 2:30 Keynote Speaker: “The High Performance Workplace"Jason Young has been called a “rare breed" when it comes to developing leaders and customer service initiatives. As a former senior-level manager at Southwest Airlines, Jason learned the value of a successful workplace culture. During his 10-years with the airline consistently rated No. 1 in customer service and employee satisfaction, he was a key driver in creating and developing the company's innovative training programs for its successful leadership and customer service culture that have become renowned in the business world today.
Driven by the need to extend his unique insight in leadership development to others outside Southwest, Jason separated from the pack in 1998, when he left the airline to launch his own consulting practice to focus on corporate training and development services provider specializing in leadership, customer service and team building. Today, as president of LeadSmart, Inc., Jason shares his vision in developing successful corporate cultures and workplace environments with forward-thinking companies, including Starbucks, Radio Shack, Coca Cola and Tyson Foods, to name just a few. He has even returned to his old turf – Southwest Airlines – to extend his knowledge as a corporate training consultant in leadership development area once again. He has even captured his philosophy of creating high performance cultures in his recent book, The Culturetopia Effect.
Capturing the innovative strategies and tactics he created at Southwest Airlines, Jason offers insights and practical information that can be implemented immediately. His keynote presentations and training programs are in demand for audiences of all types – from senior level executives to front line employees. Jason's messages reach to the core of every audience member with his unique style and engaging presentation skills. Participants are treated to a compelling experience that will change the way they view themselves, their customers and the company for which they work.
Jason's keynote and workshop presentations are designed to reinforce the concepts and skills geared to increase learning and assist in the transition from the meeting room to the workplace. The result is an inspirational encounter that resonates long after his presentation is over.
2:30-3:00pmNetworking Break with Sponsors in the CEO Connection LoungeDon't miss your last chance to visit with our sponsors! Pick up where you left off and continue to build on industry relationships and learn more about what our sponsors have to offer.
3:00 – 4:00pmFinal Session: Large Group Facilitated DiscussionWhat content or ideas have resonated with you at this Retreat?What questions would you like to discuss with your colleagues?Adjourn Retreat (breakfast available tomorrow)
4:00pmClosing - CEO Connection Lounge 2021Stretch your legs, grab a cup of coffee, and visit with new and longtime Retreat sponsors. The 2021 CEO Connection Lounge is the best place to explore new technology, solutions, and innovative ideas for community associations.
Adjourn & Connect with Sponsors for after hour activities.
Saturday, Oct. 2, 2021
8:00 – 10:00Breakfast. Grab some breakfast and enjoy conversation with colleagues before heading out.