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July/August 2021


Paws on the Pandemic​

Many owners welcomed new pets into their homes during the pandemic. How can you make sure those furry friends are wagging more, barking less, and obeying the rules?​

By Pamela Babcock

​​​©2021 Community Associations Institute​
​​WAG THIS WAY. Homeowners at Hampton Lake Community Association in Bluffton, S.C., enjoy an outing at the association’s Dog Paddle Park. Several residents have become new dog owners since the pandemic began. COURTESY HAMPTON LAKE COMMUNITY ASSOCIATION

THE PANDEMIC BROUGHT one of the most challenging years in recent history, but one of the biggest upsides of the stay-at-home orders was the wave of people who adopted pets.

As people were isolated and looking for companionship to help improve their mental and physical health, pet adoptions soared. Canines topped the list of animals finding homes. In a January 2021 survey, Rover, a pet-sitting website, found that nearly half (49%) of people living in the U.S. said they got a new dog during the pandemic. Better yet, 64% of all animals were adopted from a shelter or rescue group or rehomed from another family.

Pet-related issues can be challenging for community associations in the best of times, much less in an anxiety-inducing year of uncertainty that has changed just about every aspect of our lives.

For some communities, the growing number of pets—especially dogs—has brought more complaints about people not picking up after the animals, not leashing them, allowing them to bark and whine excessively, and more. Some communities have upped fines and tweaked pet rules while others have fast-forwarded plans to install dog parks. Some are committed to better educating pet owners about rules and even trying to help them prepare their pet for when they return to work.

As we continue to adjust to the new normal, many say the influx of animals is creating more of a sense of community because owners who are walking dogs more and gathering at the dog park make the neighborhood feel more outgoing and sociable.

Attorney Abby Volin, president of animal accommodation law firm Opening Doors, says the fact that so many more four-legged friends may be calling your community home provides the perfect opportunity to rethink pet policies and build more pet-inclusive communities.

“Don't just punish people and don't just use the same old policies because 'that's the way we've always done it,' " Volin says. “Really use this as an opportunity to reevaluate your pet policy and ask, 'What are your goals? And, are your policies serving your goals?' "

Draft and implement policies that encourage responsible pet ownership, create a safer environment, and hold pet owners accountable, Volin says. “Take a survey of your community. What's working and what isn't when it comes to pets?"



For many community associations, an influx of pets has highlighted pressure points that were already there. “If you already had a poop problem, well now you'll have a bigger poop problem," Volin says.

Gina Shanahan, CMCA, vice president of association management for First- Commercial, manages four condominium complexes in South Tulsa, Okla., totaling 600 units. Like many others, Shanahan has no idea if people now have other species such as cats, birds, hamsters, and more, but she has seen more dogs and, with that, more problems.

Many community documents limit the size of and number of pets, but these restrictions are being ignored, Shanahan says. “When the board pushes an owner to comply, they get the pets registered as service or emotional support animals, and the issue has to be dropped. There are many more dogs running loose, and there is a great deal more feces."

Shanahan says her communities have amended policies to prohibit pet-sitting and animal visitors. Fines for not registering dogs with the county, not picking up after an animal, and dogs exceeding the weight limit have been increased. Meanwhile, plans to build a fenced-in dog park at each property have been accelerated.

“This has been discussed in the past, but with the large number of additional dogs since the pandemic, we are needing to make it happen," Shanahan says.

Joan Kiesow, a board member at Whitridge Homeowners Association in Fairport, N.Y., says a lot more pooches are calling the community home. The growing canine cadre at Whitridge and in surrounding communities has led to “a marked increase" in gripes about dog waste.

Not picking up dog feces is a longstanding issue for many community associations. While many provide bags and waste station receptacles, it's particularly offensive when someone bags the excrement and then tosses the bags in bushes or somewhere other than the trash. Kiesow says a familiar owner lament is, “I have to pick up piles of poop before I cut my lawn, and I don't even own a dog!"

Signs encouraging people to curb their dogs are springing up on lawns. Making matters worse is many people in surrounding communities walk their pets at Whitridge, perhaps because it has more greenspace. The 115-unit townhome community is surrounded by another townhome community and two apartment complexes, all of which allow pets.

Kiesow says the community has encouraged owners to adhere to the pet rules in email updates and newsletters but adds that Whitridge “does not wish to 'police' pets."



T. Peter Kristian, CMCA, LSM, PCAM, general manager of Hilton Head Plantation Property Owners' Association in Hilton Head, S.C., doesn't have hard data on whether there are more pets but says the lockdown has led to a growing number of incidents involving irresponsible dog ownership. One big problem was people leaving their pet tethered out in their yard or even outdoors off leash.

“Some residents were so paranoid they would not venture out of their homes during the height of the pandemic," says Kristian, a CAI past president. Not surprisingly, security responded to more reports of excessive barking.

Meanwhile, early into the lockdown, the influx of dogs led to “very crowded" conditions on the leisure paths as people walking dogs jockeyed for space with owners who flocked to the trails for some of the only recreation available to walk, jog, or bike. Beginning in April 2020 and running through last summer, there was a spike in dog-on-dog and human-to-dog conflicts.

Hilton Head Plantation encourages responsible dog ownership with reminders in its monthly newsletter. Meanwhile the HHP Dog Club works to promote the well-being of dogs and the community with programs that include an annual canine and human socialization activity, low-cost microchipping, behavior classes, and more.

When the stay-at-home orders were first issued, Volin, the animal accommodation attorney, produced a guide for housing providers on how to manage pets.

Among other things, she noted that even communities that don't allow pets should prepare because despite no-pet policies, they'd likely have animals in the community either through reasonable accommodations or because residents would have pets against the rules. She recommended instituting a forgiveness policy because people were coping the best they could and getting pets was helping them keep their sanity.

As we adapt to the new normal, here are some other ways Volin says you can create a more pet-inclusive community:

▋ Make sure pet rules are clear, fair, well-communicated, and hold residents accountable while providing an opportunity to do things that will make residents happy and help them be better pet parents.

▋ Consider hosting social activities for people and their pets. Invite a dog trainer to run classes in an outdoor area of your community or a cat behaviorist to give a lecture in your clubhouse or meeting room.

▋ If you don't already have dog waste stations or enough in your community, get them. “You have to make it really easy for everyone to do the right thing," she says. If people still aren't picking up after their dog, consider DNA tracing, sending residents rewards for picking up after their pooches and, as a last resort, installing cameras.​​




As more people return to work in offices and away from home, canine separation anxiety and the barking that usually comes with it is a very real concern, particularly for condominiums and other units with shared walls. Dogs love routine and, for many, that routine is changing.

Lisa Bingley, board secretary at a Chelmsford, Mass., condominium association says since more residents have begun to return to their jobs off-site, noise complaints are up.

“Many are concerned for the welfare of the animals as well as the disturbance it has been creating," Bingley says, adding that there's barking, howling, and crying. “It sounds like the animal is miserable."

Bingley and some pet-loving neighbors are working to educate pet owners on how to acclimate dogs to the change for the benefi t of all involved.

Dogs that have been adopted since the pandemic can have issues being left alone, but separation anxiety also can affect dogs who have been in a home prior to the pandemic and have gotten used to their pet parent being home all day.

Bingley, an early childhood intervention educator who has a 3-year-old rescue Chihuahua, terrier, and Beagle mix named Oreo, drafted a fl yer about separation anxiety after speaking with local veterinarians and doing internet research. She posted it on the clubhouse bulletin board and is emailing it to owners who ask.

She also worked with the condominium newsletter committee to draft a pet policies reminder for the quarterly email. Among other things, it reinforces the fact that board approval is required before having a pet, that pets must be leashed in common areas, and that proof of vaccinations and an annual city dog license also are required.

Canine separation anxiety manifests through incessant barking or howling, scratching at walls and doors, and having accidents even if they are house-trained. It can be triggered when a dog is left alone after getting used to constant human contact.

If your new dog has been on your lap for every Zoom call for a year, you may have a problem.

According to the Humane Society of the United States, for minor separation anxiety, it's important to not make a big deal when you come home or leave home. Owners should ignore the dog for a few minutes when they get home, then calmly pet the animal. They also might consider an over-the-counter calming product.

For more severe problems, the Humane Society recommends taking the following steps:

▋ Use positive reinforcement. Teach your dog to sit and stay, then walk to another room. When you return, and if the dog is still calm, give him or her a treat.

▋ Create a safe place that will limit your dog's ability to be destructive. A room with a window and “busy" toys is better than total isolation.

▋ Consider asking your veterinarian about drugs that might reduce your dog's anxiety, or consult a professional animal behavior specialist.

▋ If you can't take the dog to work or leave it with a friend or family member, consider dropping it off at doggie daycare or a kennel when you're at work.

▋ Don't punish the dog; it will only make things worse.

DOG DAYS. A Hampton Lake Community Association resident cools off his dog at Dog Paddle Park. In addition to the large, red fire hydrant, the park features a washing station, sand pit, and separate sections for large and small dogs.GETTY IMAGES / MARK J. HUNT; COURTESY HAMPTON LAKE COMMUNITY ASSOCIATION 


Pat Licata, a board member at Hampton Lake Community Association in Bluffton, S.C., says the community of nearly 1,300 single-family homes doesn't track pets or have a pet registration policy but notes that she has seen a lot more of what a neighbor on a walk called her “new COVID dog." In general, there also may be more dogs because nearly 100 new homes were completed in 2020, and many adult children with dogs are staying with their parents.

Licata, who volunteered at the local animal shelter before the pandemic, says she can't help making new two and four-legged friends on her daily walks. “I love dogs, so if I see one, I usually ask to pet it," she says.

Since the lockdown, Licata has met several new dogs and dog owners. Fortunately, the community has 13 strategically placed dog stations with bags and receptacles for disposal. Activity is brisk at Hampton Lake's Dog Paddle Park, which features a towering, red fire hydrant, washing station, sand pit, and separate sections for large and small dogs. The play area used to be busy at 8 a.m., noon, and 4 p.m., but now people and pets are there throughout the day.

Hampton Lake is a pet-friendly community and Licata says that, in general, residents “are nice and helpful to each other." If there's a silver lining to the pandemic, Licata thinks it's not only that more pets are finding homes but that it is helping build a stronger and more enjoyable community.

“A dog-friendly community I think is a happier, healthier community," Licata says. “It creates another way for people to connect with one another. When you're walking a dog, it's a good way to meet your neighbors and get to know other people."

Pamela Babcock is a writer and editor in the New York City area. ​


Housing a Concern

IN MAY, a BBC story made headlines when it reported that U.S. shelters were struggling to take in growing numbers of cats and dogs that were adopted during the pandemic that were being returned. Among other things, it said that older dogs with behavioral issues were “being handed in by frustrated owners" who likely got the animals on a whim a​nd didn't know what they were in for. Since that story ran, several other news outlets published stories countering claims of an onslaught of returns.

Alexander Craig, a spokesman for the American Society for the Prevention of Cruelty to Animals, says the group isn't seeing an increase in surrenders at its adoption center in New York City. Craig adds that, based on conversations with animal welfare professionals and shelter staff across the country, “This trend is not currently evident on a national level."

Attorney Abby Volin, president of animal accommodation law firm Opening Doors, says she too doesn't agree with the narrative that people selfishly got pets as a novelty to ease their loneliness and that they plan to return them after going back to work or school.

Volin says if animals are being returned, it's more likely because of housing issues. She says that when the eviction and foreclosure moratoriums expire, any increase in surrenders will likely be because people, and the animals they've come to love, are facing a housing crisis and have nowhere to go. —P.B.​


​Animals and Advocacy

​ASSISTANCE ANIMA​​LS play an important role in the lives of people with disabilities. The federal Fair Housing Act, Americans with Disabilities Act, state, and local laws govern assistance animals in community associations. Assistance animals are categorized in three groups:

SERVICE ANIMALS. Work or perform tasks for individuals with disabilities for which they are specifically trained.

THERAPY ANIMALS. Provide psychological or physiological benefit to individuals or groups in a clinical environment.

EMOTIONAL SUPPORT ANIMALS. Provide comfort for people with disabilities. Communities must recognize the rights of individuals with disabilities to receive the assistance they need within their home and must comply with federal laws guaranteeing such rights.

»View CAI's guide to assistance animals, check state laws on the misrepresentation of service animals, and review fair housing materials at


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