Find It Fast 

The easiest and quickest way to get the answers you need is to click on the topic below for the appropriate page on the CAI website. You can also use the search function in the top, right-hand corner of this page. If you still need help, click on the name of the staff member listed as the contact. If your topic or issue isn’t listed here, please send an e-mail to or call our Member Service Center toll free at (888) 224-4321 (M-F, 9-6:30 Eastern). 

Link to Information Staff Contact
Address changes Courtney Watson
Advertising/sponsorships/exhibits Marc Ingram
Annual Conference  Holly Carson
Board member education Frank Rathbun
CAI Governance and Leadership Jennifer Flynn
CAI Press (bookstore) Debra Lewin
CEO-MC Retreat  Holly Carson
Chapter contacts Sondra Frank
CMCA credential and CAMICB  Sara Duginske
College of Community Association Lawyers  Michael Hedge
Common Ground (magazine)  Dan Brannigan
Community Manager (newsletter) Julie Warren
Designations: AMS, LSM, PCAM, RS, CIRMS Ann-Marie Johnson
Education Center Jake Gold
Fast Tracks Frank Rathbun
Foundation for Community Assn. Research Dave Jennings
General inquiries Lawrence Williams
Job Market Laurianne Riley
Large-Scale Managers Workshop Crystal Wallace
Law Reporter (e-newsletter) Frank Rathbun
Law Seminar   Holly Carson
Legislative and regulatory issues Michael Hedge
Logos (CAI member uses)  Cori Canady
Manager ethics Ann-Marie Johnson
Media issues and press releases  Frank Rathbun
Membership FAQs

Jeanine Hurley

Message Board Frank Rathbun
Minutes (e-newsletter) Julie Warren
Service Directory David Evans
PMDP courses Lauren Ebbin
PMDP test grades (see below) Lauren Ebbin
Publication orders (see below)   Member Services
Reprint permission Dan Brannigan
Statistics (CAI and industry)  Frank Rathbun
Webinars Jake Gold

This is not a list of the entire CAI staff.  To reach a CAI staff member not listed, click here, or reach them by sending an email with firstinitiallastname(at) or call (888) 224-4321.

PMDP test grades: To check your test grades, go to the log-in on the homepage and enter your e-mail address and password, then go My Account followed by My Order History.

Publication orders: If you provided your e-mail address when you placed your order, you should have received an e-mail confirmation from Quantum View with your UPS tracking number.



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