Frequently Asked Questions 

If you don't see your question here, contact CAI's Member Service Center at (888) 224-4321 (M-F, 9-6:30 ET) or contact us online.

 CAI Information (orders, membership, education, etc.)

What are the additional fees on my membership notice and do I have to pay them?
Your notice includes a mandatory $15 fee for your state's Legislative Action Committee (LAC). The LAC serves our interests by lobbying for community associations and their residents. There is also an entry for a voluntary donation to CAI's Foundation for Community Association Research. The Foundation is the driving force for community association research and scholarship. Your voluntary contribution will ensure that the Foundation continues to sponsor projects (such as the National Survey of Homeowner Satisfaction), develop new publications (such as Best Practices Reports) and award scholarships.
Once my application is processed, when will I receive my membership materials ?
Membership applications are processed within three to five business days and a welcome kit is sent within one week. The kit will include detailed information about your benefits.
How long will it take to receive the books I have ordered?
Your order may go to a CAI chapter or our bank prior to its arrival in our office. Orders are shipped within 10 business days of receipt of order. This may seem like a long time compared to commercial vendors like Amazon or Borders; however, they are multi-billion dollar companies with resources beyond ours. Your order is very important to us, and we will get it to you as soon as we can.
How do I change my address or other membership information?
Simply log-in to your account from our homepage and go to My Account then Update Profile to change your information. 
How do I change my PMDP class registration after I've already signed up?
If you are unable to attend a course after you have registered, CAI can transfer your registration fee to another course, or to another person. Transfer requests must be received in writing at least five business days prior to the start of the course. You must pay a $25 fee at the time of transfer. Please fax your request to the Education Department at (703) 970-9558.
If you need to cancel your registration, please write the CAI Education Department immediately, or fax your request to (703) 970-9558. Cancellations postmarked or fax date-stamped before two weeks prior to the start of the course will receive a tuition refund (minus a $100 administration fee). If the notice is postmarked or fax date-stamped less than two weeks prior to the course, your tuition will be refunded less a $150 administrative fee. No refunds will be issued after the start of the course.
What classes do I have to take to get my Florida community manager's license?
You'll need to contact the Florida Department of Business and Professional Regulations, Division of Professions, Regulatory Council of Community Association Managers at (850) 487-1395 to discuss the requirements for the state’s Community Association Managers license. For additional information, visit
What classes do I have to take to hold myself out as a certified community association manager in California?
On Friday, August 1, 2003, Governor Gray Davis signed into law important amendments to the Manager Certification Titling Act, which requires managers of common interest developments to meet specific education requirements prior to holding themselves out as certified. For additional information about the education requirements, download the Manager Certification Titling Act Compliance Matrix.
It is key to remember that the law does not require that a manager be certified to manage a common-interest development. Instead, the law maintains that if a manager holds him/herself out as "certified," he or she must comply with the requirements of the law. If you have any questions regarding how to comply with the manager certification titling law, please contact Dawn Bauman by e-mail at dbauman(at) or by phone at (703) 970-9224.
How can I find a product or service provider?
You can find product and service providers from coast to coast in our online National Service Directory. You can search by function (such as attorney, management company and reserve specialist) and by state.  

 CAI Website

How do I access the Members Only section of CAI's website?
CAI members can access the Members Only section of the site by logging in via the CAI homepage using your e-mail address. Refer to your membership card and letter that was mailed to you with your new member kit or call our Member Service Center at (888) 224-4321 (M-F, 9-6:30 ET).
Can I order books online?
Yes. To order books, visit our Bookstore. The Bookstore contains a complete list of all our publications. The table of contents, key points and lists of charts and checklists are included with each book listing. In addition, some book listings also include sample chapters, which can be found in the Reading Room.
Can I register for a class online?
Yes. To register for a class, visit our Education & Events section. Managers wishing to take Professional Management Development Program courses can link to additional information on courses and to online registration forms from there. You can also print out a registration form and mail it with your payment.
In addition, there are education courses available for board members in various chapters throughout the country. Please visit the Education section for more information.
How do I find managers with professional designations on the website?
Visit the Directory of Credentialed Professionals. You can search by individual name to determine what designations or certifications a person holds.
Can I get information about my membership online?
You may visit My Activities to view your membership renewal date and obtain a membership card. Your membership benefits are listed in the "About Us" section of the website.

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