Learn key communication techniques to improve resident and board relations.
This course offers communication strategies that will benefit both new and experienced managers and provide the skills to better understand owners and volunteers. You’ll learn the basics of good customer service and gain the tools to effectively handle complaints, write newsletters and reports and manage public relations. Topics include:
- Practicing effective communication skills
- Providing good customer service
- Identifying and responding to owner needs
- Addressing complaints and diffusing anger
- Managing public relations
- Preparing annual meeting notices, management reports and rule violation letters
- Writing informative newsletters
Course Materials
In addition to a participant guide and digital access to bonus readings and materials, you will receive:
- CAI Guide for Association Practitioners: Communications
Course Length and Format
- Virtual Edition (Zoom): 2 days | 12-3 p.m. ET both days
- Classroom Edition: 1.5 day blended learning course:
- Day 1: 9 a.m. - 5 p.m. (in the classroom)
- Half-day: Online content including a multiple-choice examination. The exam and online material must be completed within 30 days of the live course. Results will be available immediately after completing the exam. The half-day program including exam can be taken from home, office, or anywhere with an internet connection.
Exam Information
At
the conclusion of the course, we will add the final exam to your course
package. You will have 30 days
from your live course to go through all the material and complete the final
exam. The exam includes 35 multiple-choice questions, is timed (90
minutes) and must be completed in a single session. If you do not pass on your
first attempt, you can launch the exam again a second time. The passing score
is 70%. At the end of the exam, you
will see a learning objective of how you did on each section. Please record
this information for future reference.
Tuition
CAI member: $499 | Nonmember: $599 Join Now!