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One of the most essential skills in community association management is communications. Whether through written materials, daily interaction with residents, or dealing with board members, effective communication can greatly affect the outcome of your efforts. Association Communications will give you guidance on top-notch communication techniques. This course can benefit new and experienced managers by providing the skills necessary to better understand owners and volunteers. Using your own community's letters and reports, you will demonstrate your new communication skills in the classroom, and you'll leave the course knowing how to better serve the needs of your community. You will learn to:
- Implement proven strategies in your own associations
- Teach your staff the basics of good customer service
- Identify your owners' needs and respond effectively and quickly
- Respond to complaints and handle angry owners
- Manage public relations crises
- Prepare effective annual meeting notices, management reports, and rule violation letters
- Write a readable, informative newsletter
Interactive exercises include: role playing to respond to upset owners; group problem solving to deal with public relations crises; and in-class feedback on your own annual meeting notices, management reports, and newsletters. You'll return to work ready to implement new ideas that will have greater impact.
Designation Credit:
Association Communications is required for the Professional Community Association Manager® (PCAM®) designation. This course and M-203: Community Leadership replace the former M-120: Meetings and Business Communications.
Continuing Education Information:
Association Communications has been approved for continuing education credit by many states. For more information, please review our continuing education web page.
Seminar Schedule:
1.5 Days: 8:30 am-5:30 pm, 8:30 am-Noon
CAI individual managers and primary contacts for management company members receive $100 off the course price. Join CAI today!
You must be an individual manager member or a primary contact for a management company member of CAI to have access to APCM and to receive the member discount on 200-, 300- and 400-level PMDP courses and the PCAM Case Study. All other CAI members must pay the non-member rate.
Course Registration Fees:
Member Rate: $445
Non-Member Rate: $545
3rd or additional registrations (same course, members only) $395
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